Privacy Policy

Detailing Bureau is a mobile car detailing service based in Philadelphia, Pennsylvania, owned and operated by James Silva. We bring professional interior, exterior, and full-package detailing to your home or workplace across Philadelphia, the Main Line, Montgomery and Bucks County, and South Jersey.

This policy explains what information we collect when you book with us or text us, how we protect it, and the choices you have. Questions? Text us at (267) 827-0316 — you reach the owner directly.

When you book, we collect only what a detailing appointment needs: your name, phone number, email address, the service address, your vehicle (make and size), the services and add-ons you choose, and any note you leave us (for example a gate code or where to park).

If you save an account with us, we also store a verified phone number so you can sign back in, view past appointments, and rebook in a few taps. You can book without creating an account.

We collect basic, anonymous analytics about which pages are visited so we can improve the site. This never includes your identity or anything you type.

All payments run through Stripe, a global payment processor. When you book, we place a temporary authorization hold on your card to reserve your appointment. Your full card number is entered directly into Stripe's secure checkout and is never stored on, or even visible to, our website.

Only the owner can complete the charge — after your detail is finished and you're happy. Until then, the hold sits on your card and costs you nothing. If an appointment is cancelled or rescheduled per our policy, the hold is released and your bank drops the pending amount, usually within a few business days.

On the Your Information step of our online booking form, directly below the phone-number field, we display an unchecked SMS consent box. You must actively check it before continuing; it is never preselected.

The checkbox says: “I agree to receive appointment-related text messages from Detailing Bureau at the number provided, including booking confirmations, reminders, arrival updates, and rescheduling messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. View our Privacy Policy and Terms & Conditions.”

Message frequency varies; most customers receive only a handful of texts around their appointment. Message and data rates may apply, depending on your carrier and plan.

You can opt out at any time: reply STOP to any message and we will stop texting you (we may still send a final confirmation of your opt-out, as carriers require). Reply HELP for assistance, or text us at (267) 827-0316.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or share your phone number. Ever. We never send marketing or promotional texts to numbers that haven't asked us to text them, and we don't add you to any list.

Your information is used for exactly three things: scheduling and performing your detail, communicating with you about your appointment (by text), and keeping payments secure.

We share information only with the service providers that make those things possible — Stripe (payments) and our text-messaging provider (to deliver appointment texts) — and only the minimum each needs. They are contractually barred from using your information for anything else.

We do not sell your personal information, and we do not share it with advertisers or data brokers. Text messaging opt-in data and consent are never shared with any third party. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Booking records, account details, and payment data are stored in an access-controlled database behind industry-standard security. Only the owner of Detailing Bureau can view customer bookings — staff or assistants cannot browse customer information or payment details.

Sensitive actions (viewing bookings, completing charges) require a verified owner sign-in, not just a password on a device.

We keep booking and payment records for as long as needed for tax and accounting purposes, and customer account information for as long as your account is active. If you'd like your information deleted, text us and we'll take care of it promptly.

You can ask at any time to see the information we have about you, correct it, delete it, or opt out of text messages. Text (267) 827-0316 and the owner will handle it directly — no forms, no waiting.

Our website is not directed at children under 13, and we do not knowingly collect their information.

If we update this policy, the new version will be posted on this page with a revised date. Material changes that affect how we use your information will be communicated clearly before they take effect.