Terms & Conditions

These terms cover every appointment you book with Detailing Bureau, a mobile car detailing service based in Philadelphia, Pennsylvania, owned and operated by James Silva. By completing a booking on our website, you agree to them.

We keep things simple and fair — the same terms we'd want as a customer. Questions about any of this? Text us at (267) 827-0316 and you'll reach the owner directly.

Bookings are made on our website and confirmed by text. When you book, please make sure your name, phone number, email, service address, and vehicle information are accurate — we plan our day and travel around what you enter.

Your appointment time is reserved on a first-booked, first-served basis. An appointment is not confirmed until your card hold is placed, as described below.

All payments are made online by card through Stripe. When you book, we place a temporary authorization hold on your card to reserve your time slot. This is not a charge — no money leaves your account.

Your card is charged only after your detail is completed, by the owner of Detailing Bureau. We never ask cleaners, drivers, or anyone else to take payment, and card numbers are entered directly into Stripe's secure checkout — they are never stored on, or visible to, our website.

If your appointment is cancelled or rescheduled in line with the policy below, the hold is released and your bank drops the pending amount, usually within a few business days.

Plans change — we get it. You can reschedule free of charge up to 12 hours before your appointment. The easiest way is to text us at (267) 827-0316; you can also reply to any confirmation text.

Cancellations made less than 12 hours before your appointment, missed appointments, or times when we arrive and cannot access the vehicle may result in the reserved hold being completed as a charge, since that slot was held for you and could no longer be offered to anyone else.

If we ever need to move or cancel your appointment on our end — weather, illness, equipment — you'll be told as early as possible, your hold will be released, and we'll work with you to find a new time.

All services are one-time appointments. We don't sell memberships, subscriptions, or recurring plans, and there's nothing to cancel between visits.

When you're ready for your next detail, just book again online or text us — returning customers can rebook in a few taps from their account.

Because we come to you, please make sure the vehicle is accessible at the appointment time: parked where we can reach it on all sides, unlocked or with a key available, and with personal belongings removed from the interior if you'd like a full interior detail.

If you have a gate code, parking instructions, pets, or anything else we should know, leave it in the booking note or text us beforehand — it helps us start on time.

We stand behind the work. If anything about your detail doesn't meet your expectations, tell the owner before we leave — or text us within our 5-day finish warranty window — and we'll make it right.

Our liability is limited to the amount you paid for the service. We inspect every vehicle before and after work and take care with your property, but we're not responsible for pre-existing damage (such as prior paint chips, cracked trim, worn upholstery, or mechanical faults) that detailing cannot fix.

During online booking, directly below the phone-number field, you may actively check an unchecked consent box agreeing to receive appointment-related texts from Detailing Bureau — booking confirmations, reminders, arrival updates, and rescheduling messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

We prefer text over phone calls — it keeps a record of everything and you reach the owner directly. We never send marketing texts unless you've asked for them.

For support, text (267) 827-0316 or reply HELP. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy at https://detailingbureau.com/privacy.

If we update these terms, the new version will be posted on this page with a revised date. The terms in effect when you booked are the ones that apply to your appointment.